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Medical records - England

Discussion in 'Ask A Question' started by HSSS, Jun 9, 2022 at 4:57 PM.

  1. HSSS

    HSSS Type 2 · Expert

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    I know we are entitled to our NHS medical records. Can someone point out to me where it says this? Is it printed paper copies, online access? If it specifies online access is there anything specifies how much and what?

    The nhs app for example has sections for consultations, health problems and documents. The blurb implies that your surgery MAY choose to share these? Do they have the right to refuse these? Does your surgery share these?

    Mine has said the do not “allow” these categories without giving any reason. They have offered my records but it will take 30 days and I assume this is a printout and not sure how comprehensive that will be. I’m sure others seem to have it. They used to use patient access website that gave more and clearer info but have switched to sole using this app. I assume it is more cost effective.
     
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    #1 HSSS, Jun 9, 2022 at 4:57 PM
  2. urbanracer

    urbanracer Type 1 · Expert
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    https://www.patients-association.org.uk/seeing-your-medical-records
     
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    #2 urbanracer, Jun 9, 2022 at 5:19 PM
  3. Daibell

    Daibell LADA · Master

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    Hi. There was an NHS Instruction to surgeries about 3 years ago that they MUST allow online access unless there was a good reason not to. My surgery Practice Manager says that should only exclude those perhaps with mental health, suicidal condition etc. I've had access now for several years. You need to complain to your surgery Practice Manager and also let your PPG (Patient Participation Group) know. If the surgery still blocks access you could complain to your CCG but there are great changes going on with local NHS structure (PCNs. PLNs etc) so you may not get anywhere. Good luck. BTW see this link amongst others:

    https://www.themdu.com/guidance-and-advice/guides/online-access-to-records
     
    #3 Daibell, Jun 9, 2022 at 10:38 PM
  4. HSSS

    HSSS Type 2 · Expert

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    I think the problem is they have allowed some access but not full. It’s interesting to see their contracts say it should be full access. They have offered records (to what degree?) with 30 days notice. Why not just give the app full access?
     
    #4 HSSS, Jun 9, 2022 at 11:41 PM
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